Shipping policy
ORDER DESTINATIONS
We currently ship only to addresses within the contiguous United States. We do not currently ship internationally or to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes unless the checkout specifically confirms that delivery is available.
ORDER PROCESSING
Orders are generally processed within 1–3 business days, excluding weekends and U.S. holidays. Processing time is separate from shipping time.
Orders may require additional processing time during holidays, periods of high demand, address verification, or circumstances outside our control.
SHIPPING TIMES
Most orders arrive within 8–10 business days after shipment.
Delivery dates are estimates and are not guaranteed. Weather, carrier delays, high-volume periods, and other circumstances outside our control may affect delivery.
SHIPPING COSTS
We offer free standard shipping on all orders within the contiguous United States.
TRACKING
When tracking information becomes available, it will be sent to the email address provided with the order. Tracking information may take several business days to show movement after the shipping confirmation is issued.
MULTIPLE PACKAGES
Products may be shipped from different fulfillment locations. An order containing multiple products may arrive in separate packages and on different dates. Separate tracking numbers may be provided.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately at support@roinmemarket.com if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing.
We are not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.
DELAYS
If your order has not arrived within the estimated delivery period, review the tracking information and contact us at support@roinmemarket.com with your order number.
Please allow the carrier reasonable time to complete delivery. If tracking has not updated for an extended period, we will help investigate the shipment.
LOST OR DAMAGED PACKAGES
If a package appears lost, arrives damaged, or contains an incorrect item, contact us promptly at support@roinmemarket.com. Include your order number and clear photographs of the product, packaging, and shipping label when applicable.
Do not discard damaged items or packaging until the claim has been resolved.
DELIVERED BUT NOT RECEIVED
If tracking shows that an order was delivered but you cannot locate it, check the delivery location, household members, neighbors, building management, and the carrier.
Contact us promptly if the package remains missing. We will assist with the carrier investigation, but we cannot guarantee reimbursement for packages confirmed as correctly delivered to the address provided.
CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed after an order has entered processing or has shipped.
CONTACT
For shipping questions, contact us at support@roinmemarket.com.