Return and Refund Policy

We accept return requests within 30 days of delivery. To request a return, email support@roinmemarket.com with your order number and the reason for your request. Please wait for our return instructions before sending any item back.

30-Day Satisfaction Guarantee

If the pet hair remover does not work for you, contact us within 30 days of delivery. You may try the product, but you must return it to receive a refund. We will provide return instructions and review the product when it arrives.

If the product is not defective and you are returning it because it did not meet your expectations, you are responsible for return shipping. If it is defective, damaged, or incorrect due to our error, we will resolve the issue at no additional cost to you.

Other Returns

For all other change-of-mind returns, the item must be unused, in its original packaging, and in the same condition in which you received it. Please include your receipt or other proof of purchase with your request.

If we accept your return request, we will tell you where and how to send the item. Do not return it to the address on the original shipping package. Items sent back without prior authorization may not be accepted.

Return Shipping

For change-of-mind returns, orders placed by mistake, or other returns unrelated to a defect or our error, you are responsible for return shipping. Original shipping charges, if any, are non-refundable.

If an item is defective, damaged, materially different from its description, or incorrect due to our error, we will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may be a replacement, refund, or prepaid return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If there is a problem, email support@roinmemarket.com as soon as possible with your order number and a description of the issue. Include clear photos or a video of the product, packaging, shipping label, and problem when possible.

Please keep the product and packaging until we provide instructions.

Items We Cannot Accept for Return

• Personalized, customized, or special-order products
• Gift cards
• Products damaged through misuse, normal wear, or failure to follow product instructions

Exchanges

We do not offer direct exchanges. If you want a different item, request a return for the original item and place a new order.

Refunds

Once we receive and inspect a returned item, we will email you to confirm whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, email support@roinmemarket.com.

Contact

For questions about returns or refunds, email support@roinmemarket.com.